Disable Select as an type option

Currently in the self-service portal, when selecting Type of call, the user is able to choose the word Select.. as a option - and log the call with this. By not making this possible to choose, the calls will be logged correctly with less delay.

  • Guest
  • Jul 13 2020
  • Reviewed by Alemba Product Manager
vFire v9 / Self Service Portal
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  • Admin
    Dave Ball commented
    July 15, 2020 10:05

    Hi Simon, Is the Type field mandatory on the Call Submission screen? If it is you can flag the field in Screen Designer with 'No Default Value' which will mean the 'Select..' value will not get displayed (this is the Unspecified value).

    Or do you wish to set No Default Value on the Type field without it being Mandatory (Required)?

    Thanks

    Dave

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