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Remove the form count from Service Catalog forms
We would like to remove the following text from forms accessed via the Service Catalog: Form(s) For: [Form Name] * 1 form(s) to be completed before you can submit your order. This text is unnecessary for our forms and confuses our customers.2
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Edit Service Order Quantity
When submitting a Service Order the only place you can change the Quantity is on top screen before you click Order. Once it is in your cart and beyond, you cannot change the number. We would like this field to be editable and for order totals to b...0 Reviewed by Alemba Product Manager
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Schedule dates for service action availability
Add start/end date for service actions. If I have an application with several service actions scheduled for retirement - it would be nice to be able to schedule the associated service actions to retire on same date. Or if I have a new process star...0 Reviewed by Alemba Product Manager
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Show an item on the portal but stop anyone ordering i.e for **Out of Stock**
It would be great if an item (service action) that goes EOL or 'currently unavailable' could be updated and left on the portal but prohibited from ordering rather then having to remove it from the portal. Removing the item completely tends to forc...1 Reviewed by Alemba Product Manager
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Add Service Catalog to Search Fields Settings
Search Fields Settings provides improved searching capabilities for fields in the portal and in nano. The service catalog search in portal is currently not included as a field that can be configured in Search Fields Settings. Service actions can b...0 Reviewed by Alemba Product Manager
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Add Service Order On/Off functionality
Add the ability to define whether a Service Order is raised/shown. This could be done in a couple of ways to assist customers. Overall Setting to toggle Service Orders on or off Secondary setting to only show if 2 or more calls/requests are chose...2 Reviewed by Alemba Product Manager
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Provide Easy to use Logging Functionality for Service Actions in Core
If logging via the portal the customer raises a service action. If the customer is phoning the service desk the analyst has to select from the workflow options and cannot record the action that is relevant. The only way to raise a SA request/call ... -
Filter portal Menu Options by security role
We would like to be able to only display certain My Options menu items in the Portal to certain groups of users e.g. IT RFC to IT users only. We can kind of do it by using multiple portal systems and sending different users to different systems, b...0 Reviewed by Alemba Product Manager