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Reasons not represented in Call Reports or Reporting Views
Have been delivering Service Desk Administration training to a client and was discussing how the key profile elements for call logging are Config Item, Service, Type & Reason. When the client asked me to show how they could report on Call Reas...0 Reviewed by Alemba Product Manager
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Re-opened calls report/query
At call closure, our users receive a message informing them that their issue/request has been closed. However, they are invited to 're-open' if they are unhappy with the outcome (i.e. they do not think the issue/request has been dealt with). We wo...0 Reviewed by Alemba Product Manager
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Add MMA Links to Reports
Hi All, In speaking with a client, when they receive a digital report there is no link to the data and/or report itself in vFire. A suggestion was made to include MMA links on reports so the recipient of the report can click on the link to open t...0 Reviewed by Alemba Product Manager
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Historical reporting ability
It would be hugely beneficial to be able to report on tickets or search for tickets from a certain point in time. eg. Todays date is the 8th of January but i want to report on ticket status' and other reporting data from a particular date/time in ...1 Reviewed by Alemba Product Manager
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Report Scheduling screen - Unclear which save to use
It's not always clear which Save button to press when amending the report scheduler - see screen shot attached. Why can't the actual report scheduler save button be placed in a more logical order like at the bottom of the screen rather than having...0
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IPK Statistics Report in Period - by Location
Add a further IPK statistics report to show calls by location, similar to that displayed by organisation0
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Images that are in the description field are not being displayed / inserted into the PDF or the generated report
Call History When using the print functionality in vFire Core, to save a ticket as a PDF, any images that are in the description field are not being displayed / inserted into the PDF or the generated report. We believe this to be a functional...0 Reviewed by Alemba Product Manager
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In the Report Editor, make the "Stretch" option default for memo fields
No description provided0