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Personal favourites list of groups
Hi, having a lot of workgrops (around 1000) in the forwarding list it is difficult to identify the right one. Because officers often use the same forwarding groups it would be great to have the option for maitaining a personal favorite list of gro...0 Reviewed by Alemba Product Manager
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Option to make type tier levels mandatory
In VSM Type Tiers is there an option to make the drill down level mandatory. eg you have to choose 3 tiers Customer would like there to be an option, in VSM, that forces officers to choose an element from all three type tiers. e.g. Desktop > In...0 Reviewed by Alemba Product Manager
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when scheduleing ipk or workfow - should be able to scheudle for the third monday of the month
it would be more useful - as at the moment can only schedule to a specific date and the date changes monthly and the day may fall on a Saturday - we want to schedule a task every forth Wednesday0 Reviewed by Alemba Product Manager
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Request to make Calls and Requests swappable so the processes can work more smoothly.
Request to make Calls and Requests swappable so the processes can work more smoothly. Also allows to have workflows on calls for separating tasks to different users.0 Reviewed by Alemba Product Manager
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Types at closure
When changing the 'type' on a ticket at resolution/closure it does not update the type within the ticket and when searching closed calls it still shows the original type chosen and does not reflect the change.1 Reviewed by Alemba Product Manager
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Watching a Closed Call
If I am watching a call which is subsequently closed and then re-opened, I get a notification when the call is re-opened. This can be very useful when keeping an eye on "interesting" calls which I suepect may be re-opened by the customer. Currentl...0 Reviewed by Alemba Product Manager
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Trigger to send email to customer on 'FCB Close'
I have been asked by one of our stakeholders if there was a way to automatically send an 'update' email to a customer when the FCB button has been clicked.I had thought this may be possible using the rules builder in IPK Workflow Rules, but althou...0 Reviewed by Alemba Product Manager
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Multiple Configuration Items when logging a single call.
We have instances where we have multiple devices experiencing the same issue, and we then have to log multiple calls.E.g 10 tills have broken cash drawers.Maybe add the ability to select more than one Configuration Item to one call.Could also mayb...1 Reviewed by Alemba Product Manager
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I am unable to create a new Pager message template
I am unable to create a new Pager message template. I can't find any information in admin guides about that neither. So could you please tell me if this feature is available at all? If yes, could you please tell me how this might be done. Thank yo...0 Reviewed by Alemba Product Manager
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Notification checkboxes behave differently when forwarding Call or Request/Task.
Notification checkboxes behave differently when forwarding Call or Request/Task. When forwarding a Call, values of checkboxes "Send Email" and "Send Pager" does not depend on the last forward earlier (unselected by default if not mandatory to send...