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Analyst/ their manager able to select default/ preffered resolver group
an analyst can be part of multiple ipk and workflow resolver group. currently default group is set by system administrator. analyst or their manager should be able to set defaul resolver group for the analyst or their direct report.0 Reviewed by Alemba Product Manager
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System Creation Options - SSL Functions and Guidance
In the 9.3 Core system creation the ‘Use SSL’ is set on by default and is recommended to be used. However, if SSL is required there is more configuration that is required to enable this to work which is not included in any of our documentation and...0 Reviewed by Alemba Product Manager
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Quick Launch passing parameters correctly
Parameters (e.g. customer ID from a call) passed to a webpage in a Quick Launch are enclosed in double-quotes. These double-coutes (") makes it impossible to pass valid parameters to certain web applications expecting just the value of the paramet...0 Reviewed by Alemba Product Manager
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Default Call Status for Forwarding, Deferring, and Closing
We would like an option that would allow us to set the default call status for each action in vFire as we need for our business. FORWARD - We want call status to always default "Call forwarded to another group / individual" DEFER - We want to defa...0
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Auto-Close process unlinks calls from rules if rule order changes
According to the current help documentation: When a call is matched to an Auto Close Rule, it remains associated with that rule until: the call's Last Updated Date is changed the call is closed the Auto Close Rule is deactivated by deselecting th...0 Reviewed by Alemba Product Manager
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Ability to filter System Admin Message Types Or Ability to Search
At the moment finding the Email message templates in System Administration->System->Message Types can be a pain due to them all being dumped on the one screen. There is no way to restrict it just to the ones you want to modify. After saving ...0 Reviewed by Alemba Product Manager
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Ability to have a read only analyst role
The ability for people to be able to view calls without being able to make any changes, they shouldn't be able to take action/ log or close calls, this would be quite beneficial for new staff learning the system, moderators and auditors.1 Reviewed by Alemba Product Manager
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Improve the IPK and Workflow Management Group Admin Screens
Enhance the window where the IP Group and Workflow Groups are created so that it uses all of the screen estate across the width so that the columns can be seen. -
Partitions hierarchy
In large corpporations there are large divisions wich more useful describe as partition. Higher level partitions users can see lower levels partitions entities (calls, requests, organizations, templates and etc).0 Reviewed by Alemba Product Manager
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Automatic sorting function for lists in Administration
Currently when adding a new task phase or action typoe you have to manually move the entries around to amke them show alphabetically. This would be a lot easier if you could sort by name automatically!0 Reviewed by Alemba Product Manager