Auto-Close process unlinks calls from rules if rule order changes

According to the current help documentation:

When a call is matched to an Auto Close Rule, it remains associated with that rule until:

  • the call's Last Updated Date is changed
  • the call is closed
  • the Auto Close Rule is deactivated by deselecting the Active check box
  • the rule is deleted from the Call Auto Close Rules window
  • the criteria in the Auto Close Rule is changed

I would like to suggest that when the rules are re-ordered - it should clear out all rule associations and redo them.  Or at least give the administrator the option to do so. 

  • Jim Weaver
  • Dec 16 2019
  • Reviewed by Alemba Product Manager
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