Webchat improvement suggestion
91706 - Robin Lawson - Hiscox
Webchat improvement
- Like any standard webchat analyst should be able to take two or more chats at once, a key feature
- This is missing in ASM for some reason
- When analyst take a chat they go to "available busy" and cant pick up more
- Can this please be fixed?
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Guest
- Mar 11 2025
- Reviewed by Alemba Product Manager
Agreed. Would be useful to have a configuration option to choose how many chats an analyst can accept at once. It would differ per organisation (or perhaps per chat queue)