Give customers the ability to view calls closed >4 weeks ago via portal

Currently customers can only view calls that were closed within the last 4 weeks. It would be good if they could search further back, if desired.

  • Guest
  • May 10 2023
ASM10 / Self Service Portal
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    Dave Ball commented
    May 11, 2023 19:22

    Hi Michelle

    In the latest version Hermes 10.6.7 you should have the ability to search over a defined period :

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