Create Call Reason Filter Options for Portal

Now we have call closure via the portal it would be useful to filter reasons that the customer can select, rather than all the reasons that analysts see.

This could be achieved by a tick selection via the reasons management screen to set 'display in portal'

  • Chris Ware
  • Sep 23 2021
  • Reviewed by Alemba Product Manager
ASM10 / Self Service Portal
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