SLA Stop Clock Reasons

Currently when you stop the clock on a call / request there is just a free text box to type a reason.

the ability to select a particular option from a dropdown field would be ideal for this screen to ensure analysts are putting a reason and also we can control the stop the clock reasons.

  • John Mackay
  • Feb 11 2022
  • Reviewed by Alemba Product Manager
ASM10 / SLM
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