The ability to exclude sending out user surveys would be useful for analysts in circumstances where it is not appropriate for the user to provide feedback.

For instance

• The analyst closes a ticket where the user was themselves or a close colleague in the same team

• Top-level management for e.g. the CIO, who wish to be globally excluded from receiving IT user surveys

This would provide the user a better opportunity to provide more appropriate feedback on another Call and not have to wait for e.g. a further 21 days for the next opportunity to receive a survey.

This could work in the form of a checkbox on the 'Close call' screen or the option in System admin to globally exclude certain users for e.g. the CIO from receiving user surveys.