We have many quick solutions in the system. We need to be able to NOT email the user on some of them, on a case by case basis depending on the issue/solution. We also need to do this for calls. we don't always want the user to get 2 emails (one on call logging, and one on closure). Sometimes we just need to log/close calls without them getting emails. For example. We fix something over the phone, we don't always want them to get 2 emails about that phone call.