Option to include deleted results in call/request/task search field

Adding the option in Designer to turn on/off the inclusion of deleted values from single and multi search fields on call/request/task screens.

In our Leaver process, we use a single search field (User) to select the person but if they have already left and their account automatically been deleted due to integration syncs, we then have to offer free entry Text Fields for values that the search field will usually populate automatically.

Having the option to turn this on/off per field per screen would allow us to use this without risking deleted accounts being selected as Users on tickets and therefore not receiving emails etc.

  • Belle Morley
  • Oct 22 2024
  • Reviewed by Alemba Product Manager
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