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Add CI and Service to Bulk Close screen
On a normal call closure screen you are able to configure a closure service and CI against your calls. However, these are missing from the Bulk Closure screen. This affects reporting as the Closure CI and Service are pulled through as "Unspecified...0 Reviewed by Alemba Product Manager
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Add MMA URLs for Knowledge Base entries
MMA URLs for Knowledge Base entries would be extremely useful for those that leverage the Core product the most because it would provide a way to link externally directly into the Core product vs. currently Knowledge Base entries only offered exte...0 Reviewed by Alemba Product Manager
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IPK Assignment WF with same options as IPK Notification WF
I'd like to be able to assign a call using some of the items available for notification workflow. For example, I'd like to assign a new call to the location stakeholder. I can send notification to location stakeholder so I don't need to update not...0 Reviewed by Alemba Product Manager
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Add option to cascade actions/updates from parent to linked child calls
Feature is already in vFire Officer and the resolution already gets passed across. Would be of benefit. Action should allow user to choose whether the action gets added to children0 Reviewed by Alemba Product Manager
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Filter portal Menu Options by security role
We would like to be able to only display certain My Options menu items in the Portal to certain groups of users e.g. IT RFC to IT users only. We can kind of do it by using multiple portal systems and sending different users to different systems, b...0 Reviewed by Alemba Product Manager
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Patch tool to skip html files if none are changed
When patching if the changes between versions do not include any html changes then there is no need to run the screens upgrade process. This would reduce the time it takes to apply patches. (probably more so for FORCS)0 Awaiting Release Assignment
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Listing the software stakeholders in an email template
Having the stakeholders of a particular software listed in an email template is not available at the moment. If this was available, it would help the organization be more transparent with the users.0 Reviewed by Alemba Product Manager
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Prevent Designer Lists from being amended
There exists the ability to change the “text” of a dropdown value without changing the underlying reference data and this feature request is for the ability to lock down drop down lists so they cannot be changed. Although it is quite clear on the ...0 Reviewed by Alemba Product Manager
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Allow Users to have two defaults
For example if I select a configuration item I click the arrow it only allows me to change default to one option only lets say Location. I was hoping to use a couple more parameters lets say Serial No and Location0 Reviewed by Alemba Product Manager
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Add the ability to update Location details from the self service portal
This would allow customers to update their own location details keeping the information contained within the system up to date.1 Reviewed by Alemba Product Manager