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Passing Custom Extension Fields as parameters to Quick Launch functionality
Currently, any custom fields created in the Designer tool cannot be passed as parameters to a Quick Launch item. Custom extension fields can be passed as parameters to the command line for an External Command Task, which is used in a planned workf...0 Reviewed by Alemba Product Manager
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Related Article Reference Searching / Linking
Currently all expired articles in the Knowledge Bank are hidden from standard searches by default, however can still be accessed via the 'Quick Search' at the top right. Expired articles are also visible in existing KBs as Related Links (the links...0 Reviewed by Alemba Product Manager
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Ability to have more than 1 synonym on a line
It would make creating them easier and not require them listed individually line on line. Instead having them comma separated to allow lists of them making it more efficient and quicker to manage. Raised by customer RDASH during upgrade project.0 Reviewed by Alemba Product Manager
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Possibility to see all my past requests in 1 list : open + closed for a given period
I received the question from the quality group who use this feature in their deviation management tool.0 Reviewed by Alemba Product Manager
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Set Calls tab as default on Service Window instead of SLM tab
Not everyone uses SLM but everyone that creates/manages calls may find the Calls tab helpful. Even if you made the active tab a configuration that sticks when you close the call details screen that would be helpful.0
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Add Company field in Person Record
Hi All, Currently there is no 'Company' field in the Person Record and we are having to use custom attribute (attribute1) to hold this information. At present: - we only support one client therefore not a problem, however when additional clients a...0 Reviewed by Alemba Product Manager
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Add Availability Metrics to Info Panel of Service And CI
In ITIL V4, it is required to have availability metrics visible on each CI and Service where availability is enabled. The following metrics are needed for Pink ITILv4 : Asset Availability Schedule Compliance Mean Time to Failure Mean Time Between ...
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Reviewed by Alemba Product Manager
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When a filter is applied to a field (like organization), disable access to the magnifying glass and restrict the user to only the values specified.
In some cases, a filter is placed on a system field to limit the choices a user can make. Organization, for example. In situations where only certain organizations should be visible remove the search magnifying glass so the user can only select on...1 Reviewed by Alemba Product Manager
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Update "Forum" to "Swarming" to align to ITIL 4
Hopefully just a simple find and replace on the terminology to align to ITIL 4 concept of swarming - making visible calls based on expertise/other business rule. Same concept as forum but different name.0 Reviewed by Alemba Product Manager
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relabel "Call" and "Entity" to "Ticket"
The language of naming all tickets in the system as a call is confusing to many and outdated as it implies everything was a phone call, and there was a time when that was true. The language "entity" is equally outdated. For example, upon ticket su...