-
Ability to search/report on hit count by date viewed
Would be useful if there was a way to check the hit count of KBs, especially on the portal, by the actual hit date. At the moment it seems you can only query them by the date the actual KB was created, reviewed, published.0 Reviewed by Alemba Product Manager
-
Deep links to Service Actions should recognize subscriber security
If a specific service action is limited to a certain group of subscribers, when clicking the deep link for the service action - it should check subscribers before presenting the form. We have had people submit requests they aren't eligible to subm...0 Reviewed by Alemba Product Manager
-
Make HTML Editor Optional on Textarea Fields
HTML editing widgets take up screen space and often aren't necessary when you're just wanting a space to capture larger amounts of text than a string. A checkbox on the field settings to enable/disable it would be an easy way of allowing this.0 Reviewed by Alemba Product Manager
-
Enhance Closure Task to Allow Closure of Linked Calls
No description provided0 Reviewed by Alemba Product Manager
-
Remove hard coded subject lines in message templates
The current hard coded subject lines don't allow us to tailor the messages for our customers. For example, we want to remove 'vFire' from the subject line as this doesn't mean anything to our users when they log a new call but the 1111 message tem...0
-
Add Task/Request description to manual time recording via view timesheets
If you want to add time manually to a task using the record time functionality in view timesheets its hard to see what the task / request relates to. Would it be possible to add the request description to the form. If you add time to calls it has ...0 Reviewed by Alemba Product Manager
-
Ability to be able to amend the 'Add a Note' screen on SSP for Incidents & Requests
We want to be able to amend this screen to remove the 'Email' and 'Pager' checkboxes and add a button for user to return to actual Incident / Request review screen rather than having to search for it from scratch.1
-
Custom label for customer's status eg. instead of VIP, a label saying "000" if they are located at 000 Call centre
It would be useful for analyst's to quickly identify the customer and possible priority of call. Just a label saying "000" if they are located at 000 Call centre for example.1 Reviewed by Alemba Product Manager
-
Field update for Priority field
Example scenario #1: The description contains the word "Urgent" or "today" the priority will be set to Priority 1/Critical. OR Example scenario #2: The user who logged the Call or Request is VIP, the priority will be set to Priority 1/Critical. Th...0 Reviewed by Alemba Product Manager
-
Expand Comments/Feedback Box for Published Knowledge
I've observed that the Comments box at the bottom of a published knowledge article, on the BOSS Customer Portal, has a very small Comments box for customers to supply their feedback. The comments box seems the exact same size as the internal BOSS ...0 Reviewed by Alemba Product Manager