Field update for Priority field

Example scenario #1: The description contains the word "Urgent" or "today" the priority will be set to Priority 1/Critical.

OR

Example scenario #2: The user who logged the Call or Request is VIP, the priority will be set to Priority 1/Critical.


This would be useful to the Analyst, so the Incident or Request will have the appropriate Priority specially when it is an urgent ticket.

  • Clarisa Veloso
  • Jun 16 2022
  • Reviewed by Alemba Product Manager
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