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Add associated 'Request No' to Service Order search in My Orders pane
Would be very handy to be able to display the Request No that is created by the Service Action in the Service Order search screen and My Orders pane in the Self Service Portal. At present there is only 'Master Request No' available in designer whi...0 Reviewed by Alemba Product Manager
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multi QD fields options to show in the columns
when a multi QD field is used on a screen only the first option chosen is shown when pulling through the field into a search column - can this change so all options that have been chosen on the Multi QD are showing when doing searches or adding th...0 Reviewed by Alemba Product Manager
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Search screen default options - Knowledge screen
when opening a Knowledge Search screen or any search screen can the ly default tick be editable , I want to edit the default ticks on the search screens -
Add filter on calls outstanding screens to show/hide open/resolved and open/unresolved calls
With the new 2 stage closure functionality (close on portal and autoclose) being used more, customers will not action calls that are in the open/resolved or open/unresolved state. Therefore being able to filter out these calls from the calls outst...1 Reviewed by Alemba Product Manager
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Add filters onto the request history section of a request review screen
Currently when a user looks at the history section of a request review screen it comes up with loads of irrelevant information for the most part e.g. creating each individual task within the workflow. This would be to add filters to that so we cou...1 Reviewed by Alemba Product Manager
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Multiple selections in dropdown boxes during for searches.
Currenty when you perform e.g. a Call search and you have a dropdown as selection criteria (e.g. Location) you need to select one value out of the drop down list. Often you want need to search for more than one entry out of the dropdown list, and ...0 Reviewed by Alemba Product Manager
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Window > Arrange Is Awesome -> Horizontally Would Be Useful in a 16:9 World
The ability to arrange windows is extremely helpful when dealing with multiple calls or multiple person records, or multiple CIs. The default behavior is to arrange vertically which is great for lists, but given the prevalence of widescreen monito...0 Reviewed by Alemba Product Manager
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Permission to turn off/on close FCB using the service panel link
Permission to turn off/on close FCB using the service panel link. Instead the only way to close the FCB SLA would be to add note and tick close FCB.1 Reviewed by Alemba Product Manager
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Bulletin attachments to show on vFire alert email
Currently when you create a bulletin with attachments and send out the email, the email does not contain the associated attachments. This would be extremely useful to those who don't always have vFire open and can access the attachment from the em...1 Reviewed by Alemba Product Manager
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Parent call shows as linked to call 0 in grid view
This is confusing some customers. The diagram view shows the calls correctly, but in the grid view the parent call always shows itself as being linked to call 0.0 Reviewed by Alemba Product Manager