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Add Service Catalog to Search Fields Settings
Search Fields Settings provides improved searching capabilities for fields in the portal and in nano. The service catalog search in portal is currently not included as a field that can be configured in Search Fields Settings. Service actions can b...0 Reviewed by Alemba Product Manager
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Confirmation when deleting task in the workflow template builder. ( logged on behalf of customer)
There should be a confirmation message such as 'are you sure?' type message on the delete option for tasks/ approvals/ conditional branching tasks etc in the workflow template builder. This will avoid the mistake of deleting things by accident as ...0 Reviewed by Alemba Product Manager
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QD Search expand on click
The portal QD search fields require a user to either click into it and start typing to start the search process. Alternatively a person can click into it and press Enter on the keyboard to display the first x values. It would be great if we can di...1 Reviewed by Alemba Product Manager
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Time sheet improvements
Currently, when a call/request/task is open in edit mode, the system counts this as time spent working on the item for the timesheet functionality within the tool. There should be an option to turn this off so that only time added by analysts is w...
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Reviewed by Alemba Product Manager
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Ability to include Linked IPKs or SA in a report
Ability to include Linked IPKs or SA in a report0 Reviewed by Alemba Product Manager
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external command feedback
allow return statuses for external command to be defined. This would then allow workflow to traverse a particular path depending on whether the command failed or not. Similar to that for outbound actions but for any external command. The criteria ...0 Reviewed by Alemba Product Manager
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To allow a view of the request screen to show at the same time as a open task
This would reduce the need to add key bits of information from the Request screen on to task screens in a workflow.0 Reviewed by Alemba Product Manager
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Suggested items in request catalogue search on self service
Hi, An idea from one of our managers. He believes the suggested knowledge feature on the call screen is fantastic. Could a form of that be incorporated into the request catalogue screen? We've got quite a lot of service actions now and anythin...0 Reviewed by Alemba Product Manager
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Designer - Add a Field "Intelligence"
In the "add a Field" pane. if there could be a way to show "recently used" fields with some intelligence of recently used fields it would massively speed the process up. I've building a workflow needing 8 different screen types and i'm bored to ... -
Unlink Period from the Date field on Contract Screen
On the Contract details screen you have the Start and Expiry date but the expire date is govern by the Period, so we have to put in a fudged number of months or days to get the correct expiry date. I know we also had the same issue in vFire. It wo...0 Reviewed by Alemba Product Manager