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Hi, In Infra v8 when creating a new report parameter (in Report Designer) there was an option to create your own SELECT query. This was useful when you wanted to create a list of values for the user to select from e.g. BSO IPK groups (see the NEW button beside the Select Query box). That option is gone in vfire. Can it not be reinstated
In Infra v8 when creating a new report parameter (in Report Designer) there was an option to create your own SELECT query. This was useful when you wanted to create a list of values for the user to select from e.g. BSO IPK groups (see the NEW butt...0 Reviewed by Alemba Product Manager
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Allow bypass of SSO to login to core, nano, portal
When SSO is configured (especially forcloud systems) and is configured to go directly into the product (i.e. there is no login screen shown), it is not possible to access the product without having an SSO account. It is required to be able to bypa...0 Reviewed by Alemba Product Manager
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IPK Title Option to restart SLA clock
There is an option to stop the SLA clock given a specific title, can the option also be put in for the clock to be started again automatically based on specific status. This would help with automating the basic tasks of call workflow.0 Reviewed by Alemba Product Manager
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Unlink Period from the Date field on Contract Screen
On the Contract details screen you have the Start and Expiry date but the expire date is govern by the Period, so we have to put in a fudged number of months or days to get the correct expiry date. I know we also had the same issue in vFire. It wo...0 Reviewed by Alemba Product Manager
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Better View of Call History for Users
The call 'history' in SSP is too cluttered - users want to see the latest update to calls but the content of any responses/updates from analysts is mixed up with call forwarding, SLA application etc. There should be differentiation for the user be...2 Assigned to a Release
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internal screens
Why cant the Task internal screens be the same as Calls internal - callsinternals lists all the groups in a big windoww -where by task has a very small window and you have to scroll continuously to see all the groups0 Reviewed by Alemba Product Manager
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Rules: Increase the amount of text shown for rule names, data fields & hidden selection
The amount of text shown for rule tiles/names, and fields, are far too short. I often run into a situation where I don’t know what one to pick, because there’s not enough text showing in the title to differentiate between rules or fields. Hidden...0 Reviewed by Alemba Product Manager
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Designer: Stop field refresh when switching between tabs
When switching between tabs in Designer, the list of fields (if it's selected) on the original tab you were on, refreshes. You have to select the Data field type at the top and scroll back down to where you were when you return to that screen. Whe... -
Error Messages
Create a set of error messages and instructions which can be used in IIS configuration to replace the standard generated pages. This is to prevent any end users seeing a detailed technical error and instead see a nicely formatted and designed erro...0 Reviewed by Alemba Product Manager
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Link OLA to Task Planned Time
If would be good to be able to take advantage of the OLA escalations for a Task. However, the resolution time should be taken from the Task Planned Time. This is required because very different tasks can be given to the same team. So I want to cre...