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4
Vote
Delay task - allow time such as 3 months, 6 months and not just a date
this would be useful as now we use an end date but customers are choosing way into the future and the request remains open for over a year to be able to delay for 3 months without having to use an end date
Created 11 Oct 19:36 by jill cowton
ASM10 / Workflow
0
Reviewed by Alemba Product Manager
3
Vote
Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.
Created 11 Dec 15:18 by Guest
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
46
Vote
Prevent Mail Loops and Ignore Subjects through the UI
If an Officer sends an email to a Customer who has an "Out of office" response, this will likely log a new call as the subject line of the response email will not be recognised by vFire Core. In cases where the 'Incoming Email' server is configur...
Created 07 Dec 17:52 by Guest
ASM10 / Email
7
Awaiting Release Assignment
6
Vote
Add help bubbles to field settings in screen designer
currently, to provide help text to each field on the screen you need to add tool tips or a header with text. This clutters the screen and it is not evident when the tool tip has been populated . Adding a question mark in place of the tool tip allo...
Created 14 May 15:47 by Guest
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
2
Vote
Save as you Go/Type
Ability for updates/notes to be saved without needing to use the Save Button, either when adding notes or through the Conversation Widget.
Created 12 Feb 17:35 by Dave Ball (Alemba)
ASM10 / IPK
0
2
Vote
Person Templates overwrite the mapped IPK/WF Groups
When applied through Integration the Person Imports will overwrite Analysts Group Membership to be blank if not mapped as part of the Template.
Created 12 Feb 16:50 by Dave Ball (Alemba)
ASM10 / Integration Platform
0
5
Vote
Forward Schedule of Change to allow for different colours for changes
At present all entries on the FSC appear as pink. Would like the ability to have varying colours based on the type of request (i.e emergency in red, standard green etc). These should be configurable using a colour pallete to allow for variation ba...
Created 19 Jul 09:42 by Clark Stalham
ASM10 / Change Calendar
0
Reviewed by Alemba Product Manager
6
Vote
Visual notification that a line in a call/request history is private/public
When adding an update to a call/task/request the analyst can choose to make the update visible on the self service portal. However after the update has been added, there is no way for the analyst to check what is/isn't visible to the customer. It ...
Created 10 May 12:37 by Mick Smith
ASM10 / Core
1
Reviewed by Alemba Product Manager
8
Vote
Add a display of the 'total number of results out of x' on QD search results.
When entering a value in the QD field it will only show you the first 'x' number of entries (as specified via system admin) - however there is no indication as to whether the list returned is ALL the available values for the entered value or just ...
Created 22 Dec 11:04 by Sara James
ASM10 / CMDB
0
Reviewed by Alemba Product Manager
8
Vote
Suggested knowledge during request submission
Add Suggested Knowledge right panel during request form submission; this gives possibility to add manual, information, documentation related to the request submitted
Created 20 Dec 10:46 by Gianluca Terragno
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
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