Visual notification that a line in a call/request history is private/public

When adding an update to a call/task/request the analyst can choose to make the update visible on the self service portal. However after the update has been added, there is no way for the analyst to check what is/isn't visible to the customer. It would be useful to have a tab again private updates to make this clear.

  • Mick Smith
  • May 10 2023
  • Reviewed by Alemba Product Manager
ASM10 / Core
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  • Admin
    Dave Ball commented
    May 11, 2023 19:17

    Hi Mick

    The Full History from Calls/Requests/Tasks does have an indicator that the Note (Actions/Solutions) has been made visible on the Portal:

    But this is not displayed on the History Tab - is this where you are referring?

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