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Ability to customise resolution screen
On the "Close Call" screen it would be good to be able to customise the fields shown, so that you can determine additional mandatory fields that users should be filling out.0 Awaiting Release Assignment
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Add Actions/Solutions and Note Details to Solution Description Column
It would be nice to see Actions/Solutions and Notes added as events (with the text included) in the Solution Description column. Managers that oversee calls for groups would like to ability to see what type of interactions have taken place between...0 Reviewed by Alemba Product Manager
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Restrict Knowledge profile to specific portal
It would be helpful if you could limit which portal systems display which knowledge profiles. For example, if you have an IT, HR and Facilities portal, only display HR knowledge on the HR portal.1 Reviewed by Alemba Product Manager
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Enable Service Actions to have multiple Portal Categories
To enable a user to find a service action more easily, extending the SSP categories for a service action to enable more than one category to be defined. For example. A user requires access to a specific application. They could search for this un...1 Reviewed by Alemba Product Manager
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Printer Friendly option for knowledge articles
Core currently has the option to print a KB article however this feature is not available on the portal screens for the end users. it would be useful for the portal to have this option (which can be switched on/off by admins)0 Assigned to a Release
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HTML Code Input
The ability to specify HTML code such as line breaks / pages <p> to make the display of information through the self service portal better. For instance the Add me to major incident option only provides a short description and does not carry...0 Reviewed by Alemba Product Manager
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Designer - Improve drag and drop functionality
The usability of the Designer drag and drop method is frustratingly unreliable. At this point you're required to click and drag from the bottom right corner of the text field of any box to have any strong guarantee of being able to move the box (e...1 Reviewed by Alemba Product Manager
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Allowing Custom Colours created to be accessibe for each widget within Portal Skins
Currently custom colours need to be defined for each widget individually rather than being able to save a custom colour and being able to access it when setting the custom colour for a different widget within Portal Skins. This would assist with e...
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Reviewed by Alemba Product Manager
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Filter by multiselection in call search criteria
Ability to filter by multiselection as on columns.0 Reviewed by Alemba Product Manager
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IPK Rule options to allow response to closed calls
This would help to update the user and let them know that their call is closed and will not be reopened or perform an update action. We have in our system the option disabled for Update call from the email scrape when the call is closed, however t...0 Reviewed by Alemba Product Manager