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Radio button field type in designer
In Designer add 'radio button' as a field type that can be added to screens0 Awaiting Release Assignment
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Email: Did you forget to add an attachment?
It would be nice if there was a prompt to say 'Have you forgotten to add an attachment?' if there are certain phrases found in the body of an email an officer is about to send. Similar to Microsoft Outlook functionality.2 Reviewed by Alemba Product Manager
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Fields with a value of 0/1 in the Database should be displayed/Converted as True/False when added to the screen
Fields with a value of 0/1 in the Database should be displayed/Converted as True/False when added to the screen. This would make it readable for the customers.1 Reviewed by Alemba Product Manager
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'Back to ticket' button on self service portal after adding note
Would be useful if customers could click a button to take them back to the ticket instead of just a dead end where they then have to go to 'Home' on the left and find the ticket again.0 Reviewed by Alemba Product Manager
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Further information on 'Call history tab'
On the call screen within Alemba, is there the capability to add further information onto the 'call history tab' so we could add extra columns in to help with seeing the full picture on an incident that has been logged.0 Reviewed by Alemba Product Manager
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Use of full window on object page
For calls that have a number of attachments added to them, it would be nice to utilize more of the available screen real estate. Currently the object list has a limited height that one has to scroll through. Simply increasing the height of the obj...0 Reviewed by Alemba Product Manager
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Ability to change the look of MMA links
Customer have indicated that they would like to change the MMA links in a number of ways. Things such as removing the "Open Task" button from an Approval MMA link so only the Approve and Reject button show (so if they have not rolled out the porta...0 Awaiting Release Assignment
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Problem - Portal section with Add Me function enabled
Could not find anything relating to this but we currently update our users any known IT issues with end user impact and any associated workarounds via a bulletin board. It would be useful if we had a problem section, in the customer portal, with a...2 Reviewed by Alemba Product Manager
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Designer - should be just that - you should be able to design any screen and any part of the screens - I would like to be able to move the cancel button to the top of the screen where the customer can see it and then cancel the form without having to scroll down
our customers are new to the service catalogue and have never had to cancel forms before - so when they are browsing at the forms they then use the IE back button or just close out of the screen - putting the form into their cart and then into a n...0 Reviewed by Alemba Product Manager
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Surveys for Workflows are not very usable
Surveys for Workflows are not very usable Cannot use the Closing group as not practical for requests NGC require surveys to be based on workflow template or process. Maybe have an exclusion on some templates instead of specific templates. Or i...