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Showing results when typing is great! Can we trigger this by paste as well?
When we start completing a form, the results showing up as one types is a great feature. Sometimes people will paste to a field (for example computer name). Can we monitor this event to, to invoke the search?0 Reviewed by Alemba Product Manager
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Self Service Portal - Advance Search
At the moment the search function on the customer portal only gives them the ability to search the title of the tile. It would be great if when they did a search they could search on the description as well. So it brings up all tiles that had that...0 Reviewed by Alemba Product Manager
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Allow worflow to run a report
This is required so that business process automation can create outputs to other systems (e.g. csv files, etc) We should also have a report type of csv as well as excel.0 Awaiting Release Assignment
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Self-Service Portal Request Review Screen should support conditional display
I have a request that has hidden sections - that only display if the user selects specific field values. I'd like to display the fields based on rules on the request review screen - but the fields there do not support conditional display. It would...2 Reviewed by Alemba Product Manager
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Access to the queue for outgoing mails
In the event of an email delay, for example, this would allow the queue to be viewed. Currently it is possible for incoming mails but not for outgoing mails.0 Reviewed by Alemba Product Manager
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Allow BCC emails to not need a To: recipient
We try to send by default a mail to a group only as BBC, but the system is not allowing that. Basically we need to send out an e-mail to multiple users but those users are not allowed to see the bulk mail addresses.1 Reviewed by Alemba Product Manager
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Capture PC Information from Self-Service Portal
It would be nice to be able to capture environment information from the Self Service Portal when a user is logging a call. Good examples of data to capture would be IP Address, Public IP Address, Internet Service Provider... -
Resize the box that displays Analyst list on the Bulk Forward Calls screen
Resize the box that displays Analyst list on the Bulk Forward Calls screen2
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User ability to load custom self service portal skins
We have an extra portal that needs to be loaded by yourselves for each change, which makes development by ourselves very slow and problematic0 Reviewed by Alemba Product Manager
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Filter Customer Surveys based on customer and/or group
Having the ability to filter Customer Surveys based on customer and/or group would be useful for targeting a specific customer(s) or group(s) and/or eliminating customer surveys from being sent to generic customers, or any customer for that matter...1 Reviewed by Alemba Product Manager