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Access to the queue for outgoing mails
In the event of an email delay, for example, this would allow the queue to be viewed. Currently it is possible for incoming mails but not for outgoing mails.0 Reviewed by Alemba Product Manager
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Allow BCC emails to not need a To: recipient
We try to send by default a mail to a group only as BBC, but the system is not allowing that. Basically we need to send out an e-mail to multiple users but those users are not allowed to see the bulk mail addresses.1 Reviewed by Alemba Product Manager
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Self-Service Portal Request Review Screen should support conditional display
I have a request that has hidden sections - that only display if the user selects specific field values. I'd like to display the fields based on rules on the request review screen - but the fields there do not support conditional display. It would...2 Reviewed by Alemba Product Manager
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Self Service Portal - Advance Search
At the moment the search function on the customer portal only gives them the ability to search the title of the tile. It would be great if when they did a search they could search on the description as well. So it brings up all tiles that had that...0 Reviewed by Alemba Product Manager
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Unable to open multiple tabs for calls outstanding in 10.5
Before we could open multiple calls Oustanding tabs before the upgrade to 10.5 Please advise if it's possible to reimplement this as a feature as we were regularly using multiple tabs in the old system. -
Add the ability to save an email as a draft inside a Task
The option to save an email as a draft to send later is not available for tasks -
Allow worflow to run a report
This is required so that business process automation can create outputs to other systems (e.g. csv files, etc) We should also have a report type of csv as well as excel.0 Awaiting Release Assignment
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Capture PC Information from Self-Service Portal
It would be nice to be able to capture environment information from the Self Service Portal when a user is logging a call. Good examples of data to capture would be IP Address, Public IP Address, Internet Service Provider... -
Allow Emailing of Child Calls from the parent call
Currently you need to go through each attached call and add the user as a stakeholder to the parent call in order to email them. Also if you email them in this way, they can see each other's email addresses and there is no option to BCC them inste... -
Custom CSS File
I would like the option to upload a custom CSS file that is applied when rendering pages within ASM. This would allow for customisation of all aspects of the system where there isn't a built-in way of doing so. A custom bypass variable could be a...0 Reviewed by Alemba Product Manager