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Need the ability for customers orders to expire after so many days
currently thy stay active in the system and when doing a search for open calls they show up as active but not submitted - since enabling Service orders on the customer portal (29th August 2016) we have 1853 service orders active but not submitted0 Awaiting Release Assignment
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Auto-CC Analyst
When adding a note or sending an email in the Task, please auto-cc the analyst who added the note or who sent the email so that when the recipient replies back, the analyst will receive that email replies.0 Reviewed by Alemba Product Manager
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In Designer, change the 'Hidden' field value to be 'Visible'
ER: In Designer, change the 'Hidden' field value to be 'Visible' instead. This would make it easier to configure fields that need to be both visible and mandatory. If a field needs to be set to both mandatory and visible when a checkbox is selecte...0 Reviewed by Alemba Product Manager
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Allow custom SQL queries to populate field values
Customer have another customisation they have developed for the portal which again, I think we could improve upon to provide benefit to the product. They require this replicating to be able to roll out vFire in their environment. The customisation...0 Awaiting Release Assignment
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VFire Fault Suspension Modification
Currently when suspending a fault you are asked for a reason. However, following the initial suspension a use can continue to suspend a fault as many times as they like (providing the fault is still suspended) without adding a further reason. Sugg...0 Reviewed by Alemba Product Manager
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Indicator Management
There is a bug where indicators will stay active on tickets. This was noticed when a user raised a ticket via the self service portal. Having the option to edit or turn this off would be useful for workflow management.0 Reviewed by Alemba Product Manager
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the ability to stop a search
often times a search is started and perhaps the wrong criteria is ticked and it would be a great help to be able to stop the search, update the search criteria and then restart the search -
Would like Stakeholders to be attached to KB articles. Need to distribute change notifications to others besides contributors
Lots of people involved with KB articles and no way to notify them2 Awaiting Release Assignment
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Partitioning Existing Data
At present if a pre existing vfire system exists that requires partitioning due to new business areas being onboarded. There is no capability within the tool to move data that was previously unpartitioned to the required partition. Scenario: Cus...0 Reviewed by Alemba Product Manager
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Add ability to reorganize saved searches
Currently vFire Core is missing the ability to sort or organize any saved searches in the list. There are workarounds but none are ideal. The ability to move saved searches around in the drop down list would be a great feature.0 Reviewed by Alemba Product Manager