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Request Surveys only to be sent on Success Implementation State
At present there is no option to limit when user surveys are sent. A survey will be received by the end user whether the request resulted in a successful or unsuccessful completion. It would be beneficial if such an option could be made available ...1 Reviewed by Alemba Product Manager
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send a calendar invite
It would be handy to be able to send a calendar meeting invites similar to approval and the start time could be the implementation dates0 Reviewed by Alemba Product Manager
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Ability to clone partition
It would be ideal if it was possible to be able to clone a partition. An example being, a partition could be setup as a template with base configurations which can then be cloned and have customer specific configurations added/changed where requir...0 Reviewed by Alemba Product Manager
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Ability to edit the major incident columns in admin > portal tables
You can't edit the columns for major incident in admin > self-service portal > portal tables. You can for all the other common tables E.g. Items/Incidents but not major incident. You also can't do a widget without losing the Add Me functiona...0 Reviewed by Alemba Product Manager
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Show customers CIs on Request / Task screens
Rather than having constantly lookup a customer's CI or ave them enter it in, it would be nice if there was a field similar to the linked items field on the CI screen. We have a Staff Leavers process and part of that process is to collect all IT a...0 Reviewed by Alemba Product Manager
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create a rule trigger on reopened tickets
setup a rule that has the ticket reopen to the analyst that closed it and also send an email to the SD manager 1 it reopens tot he closing analyst so that they can still work the ticket verse going to new analyst to possibly have to trouble shoot ...1 Reviewed by Alemba Product Manager
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There is no way to suspend a task.
There is no way to suspend a task. They know there is a delay task but they want to be able to suspend a task in ad-hoc situations. This would be useful in VSM and vFire2
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CC function (send email)
CC function (send email) When sending email to more than 1 person email received doesn’t show who is copied in. They do get the email, but other names do not appear.0 Awaiting Release Assignment
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Increase the length of the reason field to more than 30 characters
It would be useful to be able to increase the length of the IPK closure reason to more than 30 characters. -
When adding a collapsible section it would be good to have a default title to make it easier to locate on the form
When adding a collapsible section it would be good to have a default title to make it easier to locate on the form