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Having clickable categories on the open a ticket screen
would be useful to have clickable categories on the open a ticket screen, for example could have a top level one called 'collaboration', then click through to see 'email' 'calendar' etc. then click 'email' for example to see all relevant email ser...0 Awaiting Release Assignment
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Have the "chat" option available on "My Calls"
Currently you need to go into the chat menu to chat about existing calls. There is a speech bubble icon in the table of calls. There should be the same button available on the "My Calls" list from the front page of the portal so you don't have to ...0 Reviewed by Alemba Product Manager
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Rules Builder to support Text Area field.
Would be great to have the ability to build IPK Workflow rules based on a certain keyword in Problem Description0 Reviewed by Alemba Product Manager
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Show an item on the portal but stop anyone ordering i.e for **Out of Stock**
It would be great if an item (service action) that goes EOL or 'currently unavailable' could be updated and left on the portal but prohibited from ordering rather then having to remove it from the portal. Removing the item completely tends to forc...1 Reviewed by Alemba Product Manager
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Have separate manufacturer and model lists for different device types.
Our current drop downs for manufacturers and models are quite long, because they must be used for different device types, such as server and network. We would like to be able to manage this better.1 Reviewed by Alemba Product Manager
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Column auto-resize feature
Allow analysts to resize column widths to match the data. This is usually done by double clicking the edge of the column, rather than then having to drag the column width to an appropriate size. Additionally, multi select a number of columns befor...0 Reviewed by Alemba Product Manager
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Editing Security based on Status
The ability to control whether a vFire Officer can edit an article based on the status that the article has. E.g. An article set as Draft may be created and edited by those of a KCS 1 (Candidate) role, however when an article is set to Approved, o...0 Reviewed by Alemba Product Manager
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Show & allow changes to current assignment group and status on front page of Core
Similar to Nano behaviour, allow the ability to show& change the current assignment group & status of a ticket on the front screen of Core. This will reduce the amount of time spent managing tickets.0 Reviewed by Alemba Product Manager
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Embed a hyperlink to an internal address into a Call/Request.
We need to embed a link (hyperlink) into a Request. This works okay for web sites (e.g. I inserted a link to bbc.co.uk and when clicked it returns the bbc web site.) However, we are unable to resolve links to any "internal" location - e.g. using a...1 Reviewed by Alemba Product Manager
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Hi, In Infra v8 when creating a new report parameter (in Report Designer) there was an option to create your own SELECT query. This was useful when you wanted to create a list of values for the user to select from e.g. BSO IPK groups (see the NEW button beside the Select Query box). That option is gone in vfire. Can it not be reinstated
In Infra v8 when creating a new report parameter (in Report Designer) there was an option to create your own SELECT query. This was useful when you wanted to create a list of values for the user to select from e.g. BSO IPK groups (see the NEW butt...0 Reviewed by Alemba Product Manager