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Allow Nano and vFire Core to run at the same time
I would like to concentrate effort on improving customer portal and Nano screens and gradually move people away from vFire core to reduce the effort of maintaining screens, and giving people a simple intuitive interface within the browser. The 3 i...1 Reviewed by Alemba Product Manager
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Make KB Review screens in Core editable
We can add custom fields to KB screens in Core but those custom fields cannot be added to the KB review screen in core which renders the custom field of little use in practice.
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Reviewed by Alemba Product Manager
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Approval Email Attachments
Develop functionality to enable user approval emails to be configured to include attachments which have been uploaded to the original request. If you could specify the file names in the task config this would open up the possibility to share relev...2 Reviewed by Alemba Product Manager
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Admin functionality for Delegation Needed
Delegation works in ASM just like it is advertised. However, as a system administrator - I would like to have application screens available that show me who has active delegation - and who they are delegating to. It would also be beneficial if I c...0 Reviewed by Alemba Product Manager
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Test Email Template from Designer
Would be great to be able to test the email template from designer without having to create a ticket in the system. Would be fine to ask for a request number or call number to pull the data from, but being able to test an email template before mak...0 Reviewed by Alemba Product Manager
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Provide ability to start with "clean screen" - no windows open
When I sign into vFire - I typically have a specific destination in mind. The windows that open from my last visit to vFire only get in the way. I'd like an option (maybe in the preferences section) to tell the system that I want to start with a c...1 Reviewed by Alemba Product Manager
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My Portal Summary - Not Submitted Forms Option
Could a Not Submitted option be added under the My Portal Summary field on the Self Service Portal so that Customer's are fully aware of any forms they have not yet completed and do not need to click on one of the MY OPTIONS menu items to see the ...0 Reviewed by Alemba Product Manager
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Workflow Reporting (Requests/Tasks)
As per vFire Support call 43276, it was identified that there's a gap with being able to report on requests and tasks. Although there are some basic reports for Requests, Tasks and/or workflows, they're not as complete as we're looking for - Given...0 Reviewed by Alemba Product Manager
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Have a Default recipient for tasks
Have a Default recipient for Customer Approvals and Normal tasks that you can pick in the event the conditional branching fails or in the event we simply want a default fail over option. At present, if no recipient is nominated, the task goes back...0 Reviewed by Alemba Product Manager
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Ability to search licenses by user in CMDB search
Currently you can assign licenses to a user but can't search for these in a CMDB search. You need to open up the CMDB item itself and see who they are allocated to. When a person leaves the organisation we would like to do a CMDB search to see all...0 Reviewed by Alemba Product Manager