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Field Configuration - it would simplify things if a field could be set as "Required if Visible". That way the only rule you need to develop is the one to conditionally HIDE the field.
Example: "Field 2" is hidden if "Field 1" is "yes". However, if "Field 1" is "no" then "Field 2" is displayed and required. Today - you have to develop two specific rules to handle this. A 'Required if Visible" option would signficantly simplify t...
Created 13 Jan 18:30 by Jim Weaver
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
4
Vote
Delay task - allow time such as 3 months, 6 months and not just a date
this would be useful as now we use an end date but customers are choosing way into the future and the request remains open for over a year to be able to delay for 3 months without having to use an end date
Created 11 Oct 19:36 by jill cowton
ASM10 / Workflow
0
Reviewed by Alemba Product Manager
3
Vote
Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.
Created 11 Dec 15:18 by Guest
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
6
Vote
Add help bubbles to field settings in screen designer
currently, to provide help text to each field on the screen you need to add tool tips or a header with text. This clutters the screen and it is not evident when the tool tip has been populated . Adding a question mark in place of the tool tip allo...
Created 14 May 15:47 by Guest
ASM10 / Screen Designer
0
Reviewed by Alemba Product Manager
5
Vote
Forward Schedule of Change to allow for different colours for changes
At present all entries on the FSC appear as pink. Would like the ability to have varying colours based on the type of request (i.e emergency in red, standard green etc). These should be configurable using a colour pallete to allow for variation ba...
Created 19 Jul 09:42 by Clark Stalham
ASM10 / Change Calendar
0
Reviewed by Alemba Product Manager
6
Vote
Visual notification that a line in a call/request history is private/public
When adding an update to a call/task/request the analyst can choose to make the update visible on the self service portal. However after the update has been added, there is no way for the analyst to check what is/isn't visible to the customer. It ...
Created 10 May 12:37 by Mick Smith
ASM10 / Core
1
Reviewed by Alemba Product Manager
8
Vote
Add a display of the 'total number of results out of x' on QD search results.
When entering a value in the QD field it will only show you the first 'x' number of entries (as specified via system admin) - however there is no indication as to whether the list returned is ALL the available values for the entered value or just ...
Created 22 Dec 11:04 by Sara James
ASM10 / CMDB
0
Reviewed by Alemba Product Manager
8
Vote
Suggested knowledge during request submission
Add Suggested Knowledge right panel during request form submission; this gives possibility to add manual, information, documentation related to the request submitted
Created 20 Dec 10:46 by Gianluca Terragno
ASM10 / Self Service Portal
0
Reviewed by Alemba Product Manager
11
Vote
Workload View consolidation
Currently the workload view does not enable consolidation of fields such as 'logged date / IPK Status etc. As a result you need to add 2 fields per option and this impacts the sorting view because call date logged will sort but request date logged...
Created 16 May 08:43 by Jamie Brown
ASM10 / Core
1
Reviewed by Alemba Product Manager
6
Vote
An Alert when a customer rates/comments on a Knowledge Article
We need a way of being notified if a customer has rated a knowledge article especially if they have put a comment.
Created 27 Apr 12:43 by Guest
ASM10 / Knowledge Bank
0
Reviewed by Alemba Product Manager
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