customer approvals can be used in a variety of ways. Once such approach is to use approvals to confirm that work carried out for the end user has been completed to their satisfaction. In that scenario a user has 5 click to make on the portal to confirm the work is completed:

1. Go to the SSP

2. Select 'My Approvals'

3. Select the Request they are approving close / re-opening

4. Select Approve

5. Add some approval comments and confirm again.

Should be an option for the customer approval task in the workflow to be able to just approve from the review screen and bypass the approval screen (step 5 above)