-
Change font/color in solution description
Ability to change the font and color default in solution description because in history, it is difficult to differentiate the information provided by the agent with notifications, emails ... it is the same font color.0 Reviewed by Alemba Product Manager
-
Ability to exclude sending out user survey
The ability to exclude sending out user surveys would be useful for analysts in circumstances where it is not appropriate for the user to provide feedback. For instance The analyst closes a ticket where the user was themselves or a close colleague...0 Reviewed by Alemba Product Manager
-
Save and Share Outstanding Calls/Requests/Tasks/Workload views
Add the ability to save and share Outstanding views in the same way that Searches can be saved & shared.0 Reviewed by Alemba Product Manager
-
Workload totals for Calls /Tasks outstanding queue
It would be really useful to glance at the queue totals from your Calls Outstanding/Tasks Outstanding queues and have something like the attached - similar to the totals displayed as a blue box against each que e when you go to Assign a call0 Reviewed by Alemba Product Manager
-
Display the image associated with the service in the call
Ability to display the image associated with the service in the call. As is the case with VIPs (attach files) -
return to borders to screens
is it posssible to return hard borders to screens - such as object tab as analysts trying to add objects outside of the border and not releazing it - alos hard to tell on admin screens without borders around areas0 Reviewed by Alemba Product Manager
-
Admin Menu: Stop auto skip / scroll to top of menu upon action
When performing certain actions on a screen in system admin (could be any section), the left side menu scrolls back to the top and you lose the place you were at. This increases the amount of time to access the screens in system admin. For example...0 Reviewed by Alemba Product Manager
-
When you order a quantity of a service action, the form counter at the top should not decrease with each submission
If a customer enters a quantity of 3 in a service action and clicks the button - they are presented at the top with a counter that says Form 1 of 3. After clicking continue - this changes to 1 of 2. This confuses customers and they think they lost...0 Reviewed by Alemba Product Manager
-
Add resolution rules to Manage CMDB tasks
There is no option to use a resolution rule to populate a QD field in a Manage CMDB task. This is limiting - for example, we want to create a new Server CI and link it to the Azure region it is created in, but there is no way to match to the Regio...0 Reviewed by Alemba Product Manager
-
Quick Forms - Add Rich Text
Can we add the ability to use rich text to the quick form questions so we can format the text of the questions and to allow links to internal intranet pages. This would greatly enhance the quick form functionality0 Reviewed by Alemba Product Manager