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Self Serve Portal pop out Menu clickable instead of hoverable
The pop out menu on portal is very hard to navigate when you have several levels. If your mouse moves outside the box you lose where you are up to. Please make the menu able to be clicked on at each level which will lock the menu at that level and...0 Reviewed by Alemba Product Manager
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Stored Procedure Hook for Email Event Connector
Adds flexibility to the connector to handle complex rules for incoming email, e.g.: 1. White-list sender email address. E.g. the SPROC would check for specific white-listed email addresses, as well as email addresses of active Analysts & Custo...0 Reviewed by Alemba Product Manager
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When emailing a knowledge article, having an option for the customer to close their call if the KBA resolved it
Techs can just send kb articles without the need to chase up customer to see if it worked. The customer can close their own ticket. Quicker resolution times.0 Reviewed by Alemba Product Manager
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Ability to show fields in Portal request, but selectively hide from certain Tasks
We are developing an onboarding workflow. There is a requirement to have a Date of Birth on the Portal Request screen itself, but this field should be locked down to only be be visible to certain users (eg Date of birth). I have experimented with ...1 Reviewed by Alemba Product Manager
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Chat to open in a separate window for the customer.
Presently, chat opens in the Self Service Portal so when a customer is asked to go to a link and they click on it, it opens it from this window instead of opening in another tab. This also means the customer cannot move the window out of the way w...1 Reviewed by Alemba Product Manager
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Ability to search Notes by what analyst added them.
Presently you can search for last action analyst, current analyst, logging analyst but cannot search for last note added by analyst. We do not always take action on tickets if they are in another teams queue, especially tasks. This makes it diff... -
Selectable KB search without context (article details only)
I'd like to suggest that a selectable feature be made available for the Knowledge Bank when it comes to using the Search Text field (or potentially any other text search for that matter) where the search only looks at the content/body of an articl...0 Reviewed by Alemba Product Manager
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Activity Log default to a Blank Entry
If you use the API heavily then trying to look at the Activity Log can be frustrating as it can take a long time to generate the results for the API log. Instead it would be better, and quicker to default the Activity Log to be a blank entry so th...1 Reviewed by Alemba Product Manager
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Bulk update stakeholders
CMDB Item Stakeholders are an important piece of the change management approval workflow so the ability to easily update them is critical. It would be ideal if we could search for all CIs with a specific stakeholder then bulk update them from one ...0 Reviewed by Alemba Product Manager
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Ability to send email to the Current group when a note is added to a call
Ability to send email to the Current group when a note is added to a call instead of sending email only to the currect analyst. This is useful to notify the current group in case the current analyst is not available.0 Reviewed by Alemba Product Manager