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Ability to edit the bulk closure screen and other forms not editable
Currently when bulk closing tickets we are missing key information like our type tier structure and subject which supports our reporting metrics. Not being able to edit and add these fields means any bulk closed tickets are not adopting this infor...0 Reviewed by Alemba Product Manager
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Add the ability to add reminders to requests without having to take action.
Currently you have to take action on the request, add the reminder and then reassign to the original owner. This would allow Managers/Service Managers to keep track of important Requests without interrupting the Analyst who is actively working the...0 Reviewed by Alemba Product Manager
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ability to set browse limits for different people/assignment groups
to enable certain people to be able to browse more records than others - as others use the search faciilities differently example...Change team would want to see more items in the CMDB than a service desk analyst1 Assigned to a Release
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Save Window Configuration
Add a link under Menu->Admin to save the current window configuration? Not just the column configuration, but which Searches & Outstanding Views are displayed when logging in? Currently this configuration is only saved when an Analyst logs ...0 Reviewed by Alemba Product Manager
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Forward Schedule of Change on Self Service Portal
The new self service portal doesn't have the same level of functionality as the Silverlight portal in terms of the forward schedule of change. The previous FSC had an admin option for the change manager to define which changes appeared on the port...2 Awaiting Release Assignment
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New Field on Call Details Screen
Useful to track amount of time spent Chatting to the Customer on the Portal
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Reviewed by Alemba Product Manager
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Searching for a task under customers name
When doing a call search for task, you cannot currently enter the customers name to search under. It would be useful to have this functionality.0 Awaiting Release Assignment
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Add paste as plain text button to Core/Nano Call/Request/Task screens
I have frequently seen where you paste lines from the same box or another box or a word doc and they get pasted in as a table offset from the original, something very odd goes on with the mark-up. Having a paste as plain text button in the UI migh...0 Reviewed by Alemba Product Manager
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Quick Solutions to trigger based on Service not Type
With the reduction in usage of multi type tiers for incident management and a service centric approach the use of quick solutions is limited. if allowing these to be triggered by a service customers would be able to make more use of this functiona...0 Reviewed by Alemba Product Manager
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Allow call/requests/task entities to be searched for and returned within a single or multi QD field
Kiran Moore - Pinsent Masons - 86659 Currently it's only possible to search for calls or requests in a Single/Multi QD but not both at the same time. There is no QD available at the moment to search for tasks.
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Reviewed by Alemba Product Manager