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ability to change open call button
on the emails that generate to users when they have logged a call there is a 'open call' button. Would it be possible to easily amend the label on this button, size and colour? This would allow us to make the button more discoverable to users, or ...2 Reviewed by Alemba Product Manager
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Improve Saved Search Sharing
Currently saves searches can only be shared with your current IPK/ Workflow group in ASM which limits the ability to share searches out of the box. It also means if someone shares a search the people in their group have no choice but to have it in...0 Reviewed by Alemba Product Manager
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Ability to filter/limit closure reason when users close from portal
TNA (Jamie Brown) has requested if we can add the ability to limit/filter the reasons available and set a default for closure reason when selected from the call portal close screen. They have about 20 reason codes most of which are not relevant to...0 Reviewed by Alemba Product Manager
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Ability minimise, resize ASM tabs/screens
Currently in ASM, we cannot minimise and resize ASM tabs/screens, to for example, display two screens on one page. In vFire, this feature was especially useful with Federated CMDB to compare Pending External Resource Unique ID with the Unique ID i...0 Reviewed by Alemba Product Manager
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Edit fields after closure
It would be useful to be able to define fields that are editable after closure such as priority, type, reason, etc. to fix them for reporting purposes without having to re-open the calls/requests.0 Reviewed by Alemba Product Manager
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Ability to edit the bulk closure screen and other forms not editable
Currently when bulk closing tickets we are missing key information like our type tier structure and subject which supports our reporting metrics. Not being able to edit and add these fields means any bulk closed tickets are not adopting this infor...0 Reviewed by Alemba Product Manager
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Add paste as plain text button to Core/Nano Call/Request/Task screens
I have frequently seen where you paste lines from the same box or another box or a word doc and they get pasted in as a table offset from the original, something very odd goes on with the mark-up. Having a paste as plain text button in the UI migh...0 Reviewed by Alemba Product Manager
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Add the ability to add reminders to requests without having to take action.
Currently you have to take action on the request, add the reminder and then reassign to the original owner. This would allow Managers/Service Managers to keep track of important Requests without interrupting the Analyst who is actively working the...0 Reviewed by Alemba Product Manager
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Add history sort option to the smaller history tab on the call details screen
Currently the main history sorting functionality doesn't also control the smaller call history tab on the call details screen. Keysource feel it should be consistent and set the order for both or add functionality to sort them independently of eac... -
delegation - needs dates for start and end date
for the customer on the portal - to put a date as to when to start the delgation and when to end - so the4y donthave to remember to turn it off1 Assigned to a Release