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Service Actions - URL or Download should submit "something" so you can see who is using the item
Being able to create a service action that takes the customer to a different URL or allows them to download something is very useful for the customer. However - from an administrator stand point - you don't know how many times the service action t...0 Reviewed by Alemba Product Manager
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Track usage of My Options Items
As an administrator - I want to create a My Options menu that is helpful for my customers. When I add items to the menu - whether they are OOB items or a Custom item - I'd like to know how often it is clicked. This would help me determine which it... -
Adding "SERVICE" and "TYPE" fileds into BULK CLOSURE window
If possible please add "SERVICE" and " TYPE" options to bulk closure window. I mean when closing several selected calls by bulk closure option it would be great to change service or call type for all selected calls at one time. At the moment it is...0 Reviewed by Alemba Product Manager
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Rules Builder in Task to be able to reference fields from the parent request
We want to be able to build rules in the task details screen based on fields the customer has entered on the Request Submission screen Currently if are in a Task you can only create rules from Task fields. As a consequence I need to use a conditio...0 Reviewed by Alemba Product Manager
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Have a link directly on the user's profile to all their CMDB items
It can save a double search. Searching for the user and then searching for their assets0 Reviewed by Alemba Product Manager
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Add ability for Knowledge Admin to modify contributer list against articles.
Add ability for Knowledge Admin to modify contributer list against articles. I am receiving more complaints from people who are contributors on articles, but have moved on to other departments. They are receiving notifications for articles in Revi...3 Reviewed by Alemba Product Manager
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CMDB Items Linked KBs / Link KBs
We already have the ability to add CMDB items/Services into KBs but when you open the CMDB Item/Service this is associated with, there is no repository for what KBs have this CMDB item/Service attached to it. Nor is there an ability to add an Appl...0 Reviewed by Alemba Product Manager
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Add Service Action description to the Request Catalog search function
The Request Catalog search function only searches the text in a Service Action title. It would be good if it could also search the Service Action description and return matching Service Actions.0 Reviewed by Alemba Product Manager
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Update Request Submission rule functionality to check logged in user's details
I'm building a form that shows two fields depending on organisation of the logged in user or user selected. Showing the fields for the user selected is easy, but showing the fields for the logged in user does't work. The scenario I have is as foll...0 Reviewed by Alemba Product Manager
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Add email address to the call history for anonymous email updates
If the system does not recognise the email address and you have allowed anonymous updates then it will update the call but will add Email Email as the name on the entry. It would be useful to add the senders email address into the history update s...3 Reviewed by Alemba Product Manager