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Automatically email customer when a call is logged by an officer.
If companies want an email to be sent to the customer, as a result of a call being logged, with the call details, they seem to only have two options available to them. Either setting up an auto-reply on the incoming email server in system admin, f...1 Reviewed by Alemba Product Manager
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Enhancement to have a dropdown on the email pop up so the user can select the From source.
Enhancement to have a dropdown on the email pop up so the user can select the From source. This would then set the email to be sent from a particular account. May need to look at how the send email is configured also - ie if From officer then ma... -
Connector to OpenNebular
Enhancement to support connector to OpenNebular May have difficulties connecting to PostgressSQL for the back end database though dot net. OpenNEbular may also expose to Oracle. -
Would like to have a smaller number of tasks in the system after a while
Would like to have a smaller number of tasks in the system after a while. They would like some tasks like CB tasks, Delay Tasks, Actvation tasks be removed from worklfows. Would need to relink the dependencies. May need to select whch items to ... -
Prevent access to Call Templates in Call Searches to only those Officers who have "Administer Call templates"
Prevent access to Call Templates in Call Searches to only those Officers who have "Administer Call templates", checkbox on Call Searches should be hidden for all other officers in the Search Criteria as is confusing and also allows Officers to ame... -
Include Bulk Update capability for Knowledge Administration
When doing knowledge administration on hundreds of articles, a bulk update capability that would allow moving articles between profiles and types, and updating other data in bulk would be extremely beneficial
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Reviewed by Alemba Product Manager
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Disable Select as an type option
Currently in the self-service portal, when selecting Type of call, the user is able to choose the word Select.. as a option - and log the call with this. By not making this possible to choose, the calls will be logged correctly with less delay.1 Reviewed by Alemba Product Manager
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Allow HTML Boxes to use "Click-Through" Hyperlinks
Currently, if you add something to a HTML configured text field (such as one of the large text fields in a call screen) you cannot "click-through" hyperlinks added to that field. If there are any external information sources that will be useful i...0 Reviewed by Alemba Product Manager