-
Change how the SSP categories work
Currently the SSP uses a dropdown list for categorisation. It would be more useful and user friendly, to have categories as tiles (the same as how the form tiles themselves show) to drill down into the categories for users to find what they want. ...0 Assigned to a Release
-
Ability to set custom colour for the top bar and menus for different environments like in previous versions
Since the new menu was introduced in ASM 10.5.x you can't change the menus to a custom colour instead only light and dark mode. RDASH want the ability to change it so that you can identify the different test/prod/dev environments like you could be...0 Reviewed by Alemba Product Manager
-
Expand functionality of field masks to allow for a specific number range
We would like to define a mask which will only accept the numbers 1-280 Reviewed by Alemba Product Manager
-
Task actions on Conversation Widget
Allow Task Actions to be added to the Request Conversation History so users looking at SSP can see Task Updates as well as Request Updates. -
Change Published to Customer Portal KBs to display Customer Hits instead of Service Desk hits
Currently there's no way to view how many views a published to customer portal KB has, it'll only show how many views from the service desk. This'd be extremely useful to see what KBs are actually serving a purpose on the portal and help us work t...0 Reviewed by Alemba Product Manager
-
Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.0 Reviewed by Alemba Product Manager
-
Consistent approach to adding CIs within ASM
There is an inconsistency in how CIs are added to records. As examples: When linking CIs to a request or calls, you need to type the CI text into the "Linked CIs" field and then select an entry. But only one (i.e., not multiples). When linking CIs...0 Reviewed by Alemba Product Manager
-
Request and Task History Filtering
Request History has filterable options to remove system messages and SLM Events for Analysts, this needs to be extended to the End User View as often difficult to see proper notes/comments in amongst all the system messags.1 Awaiting Release Assignment
-
Make Daily Stats link optional
Please can you make the Daily Stats link that takes us to the Daily Call Statistic 'report' optional, we'd like to not have is displayed on our navigation? They information is not helpful (and not accurate).0 Reviewed by Alemba Product Manager
-
Workflow task to add/modify/delete Bulletin Board Items
It would be nice for a significant change, or a change that spans a significant time to automate the creation of a bulletin board item when the change starts and then have a task to disable it when it ends. This would make communication of signifi...0 Awaiting Release Assignment