Change Published to Customer Portal KBs to

Change Published to Customer Portal KBs to display Customer Hits instead of Service Desk hits

Currently there's no way to view how many views a published to customer portal KB has, it'll only show how many views from the service desk. This'd be extremely useful to see what KBs are actually serving a purpose on the portal and help us work towards more of a self serve approach.

Matt Faraday
Sep 12 2022
Reviewed by Alemba Product Manager

ASM10 / Knowledge Bank

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Change Published to Customer Portal KBs to display Customer Hits instead of Service Desk hits

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