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Font size options in Designer
Font size on HTML fields go 8px, 10px, 12px, 14px, 18px. It would be good to have 16px, 14 is the same as normal text so no good if you want it to stand out but 18 is a bit to large.0 Reviewed by Alemba Product Manager
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Ability to Clone Rules in Designer
It would be nice to be able to clone, save or copy rules in designer if needed0 Awaiting Release Assignment
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Allow KB Authors to specify contributors
Currently the auther of an article is the person who created the article, notifications for review etc are sent to this person. Furthermore, constibutors can only be added by the person actually editing the article, which can be difficult dependin...
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Reviewed by Alemba Product Manager
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Core menu structure unnecessarily complicated
Why when creating a new incident, does the user need to click on Call - Incident - Default? This CORE menu structure is unnecessarily complex, the nested menus need to be improved.0 Reviewed by Alemba Product Manager
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Ability to set the date field to only allow selection of current or future dates
On the Service Request submission screen, it would be great if we could have the ability to set the date field to only accept current and future dates when filled in by the end user on the Self Service Portal.0 Reviewed by Alemba Product Manager
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Ability to set custom colour for the top bar and menus for different environments like in previous versions
Since the new menu was introduced in ASM 10.5.x you can't change the menus to a custom colour instead only light and dark mode. RDASH want the ability to change it so that you can identify the different test/prod/dev environments like you could be...0 Reviewed by Alemba Product Manager
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Change Published to Customer Portal KBs to display Customer Hits instead of Service Desk hits
Currently there's no way to view how many views a published to customer portal KB has, it'll only show how many views from the service desk. This'd be extremely useful to see what KBs are actually serving a purpose on the portal and help us work t...0 Reviewed by Alemba Product Manager
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Consistent approach to adding CIs within ASM
There is an inconsistency in how CIs are added to records. As examples: When linking CIs to a request or calls, you need to type the CI text into the "Linked CIs" field and then select an entry. But only one (i.e., not multiples). When linking CIs...0 Reviewed by Alemba Product Manager
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Knowledge Base View
Can we have an option to view ALL knowledge articles in the search area. It's not always easy to know what key words to search for, so to be able to manually look through the articles would be an advantage.0 Reviewed by Alemba Product Manager
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delegation - needs dates for start and end date
for the customer on the portal - to put a date as to when to start the delgation and when to end - so the4y donthave to remember to turn it off1 Assigned to a Release