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Editing Portal Review Screen
Hi All, Currently the Task area in the Portal Review screen can be edited by making it 'hidden', however this will hide the task area in the Portal Review screen altogether and not just some fields only. If the system could allow for just some of ...0 Awaiting Release Assignment
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Log a Request - full list page - allow page to be in columns
Version 10.6.7, the Full Request List page with the list of requests on the left looks great but leaves a lot of white space on the right. It would be great if you could have the option to set this page to two columns so more requests can be seen ...0 Reviewed by Alemba Product Manager
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CSV Connector to be made available for calls
It would be good to have a CSV connector made available to be able to import from a spreadsheet and to create multiple calls with the appropriate boxes completed.0 Reviewed by Alemba Product Manager
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From a call screen when viewing the history tab (not from the expanded full history view), it would be nice to be able to minimize notes/histories to make scrolling the history more functional/streamline in this area
Current histories typically include dozens of notes, updates, emails, scrolling through it you can't normally see more than one action. If you could minimize history events on the main incident/call page you could leave open the ones you want with...2 Reviewed by Alemba Product Manager
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Remove the form count from Service Catalog forms
We would like to remove the following text from forms accessed via the Service Catalog: Form(s) For: [Form Name] * 1 form(s) to be completed before you can submit your order. This text is unnecessary for our forms and confuses our customers.2
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Knowledge Export / Print Multiple Articles (.pdf)
A project has recently requested my assistance by providing an extract of all knowledge relating to particular applications, which I attempted to provide. While the tool allows me to look up what articles we have (by way of Knowledge Admin searchi...2 Reviewed by Alemba Product Manager
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Bulletin Board - Default expiry date (Modify / Set)
When creating a Bulletin, the default expiry date populates as 1 month. While this isn't a signficant issue, it'd be great if we had the ability to set a default time that gets added (if any), as we don't generally have bulletins up for that long.... -
In Nano prompt analyst to enter a reason when suspending a call
Currently in ASM Core you can enable an option to prompt an analyst to enter a reason when suspending a call, we would like to see the same functionality applied to Nano.0 Reviewed by Alemba Product Manager
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ability to confirm or challenge assigned kit on the Review my Kit page
Please can I log a feature request. It would be useful if the customer could confirm or challenge the kit that is shown as assigned to them on the Review my Kit page Is there a facility to do this that is possible to explore out of the box or a po...0 Awaiting Release Assignment
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Filter Officers and groups when forwarding a call.
Enhancement to have the ability to filter the officers and groups when forwarding a call, task or request based on the status selected. ie if the status is assigned to Support, only show Support groups and officers. 1. Need to add new Admin page...0 Reviewed by Alemba Product Manager