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6
Vote
VFire Fault Suspension Modification
Currently when suspending a fault you are asked for a reason. However, following the initial suspension a use can continue to suspend a fault as many times as they like (providing the fault is still suspended) without adding a further reason. Sugg...
Created 28 Nov 14:49 by Peter Jones
vFire v9 / IPK
0
Reviewed by Alemba Product Manager
8
Vote
In Designer, change the 'Hidden' field value to be 'Visible'
ER: In Designer, change the 'Hidden' field value to be 'Visible' instead. This would make it easier to configure fields that need to be both visible and mandatory. If a field needs to be set to both mandatory and visible when a checkbox is selecte...
Created 23 Jul 15:04 by Guest
vFire v9 / Designer
0
Reviewed by Alemba Product Manager
8
Vote
Allow custom SQL queries to populate field values
Customer have another customisation they have developed for the portal which again, I think we could improve upon to provide benefit to the product. They require this replicating to be able to roll out vFire in their environment. The customisation...
Created 23 Jul 15:04 by Guest
vFire v9 / Designer
0
Awaiting Release Assignment
3
Vote
Ability to change order in user and analyst search fields settings
I cannot change order of the user/ analyst search fields settings. Hence first item in search results is most of the time irrilevent to the search. If the order was changable likje any other field select option, it could be easily personalised mor...
Created 23 Apr 03:48 by Pinal Bhojak
ASM10 / Search
1
Reviewed by Alemba Product Manager
4
Vote
Integration with Microsoft Power Automate (Flow)
Providing incoming/outgoing triggers for Power Automate would open up a lot of automation possibilities both in terms of communication but also in the 'real world'. For instance, a motion or moisture sensor being triggered could generate a call or...
Created 27 Feb 15:11 by Phil Nichols
ASM10
1
Reviewed by Alemba Product Manager
2
Vote
Unable to open multiple tabs for calls outstanding in 10.5
Before we could open multiple calls Oustanding tabs before the upgrade to 10.5 Please advise if it's possible to reimplement this as a feature as we were regularly using multiple tabs in the old system.
Created 13 Jun 09:04 by Guest
ASM10 / Core
0
Reviewed by Alemba Product Manager
2
Vote
Add the ability to save an email as a draft inside a Task
The option to save an email as a draft to send later is not available for tasks
Created 13 Jun 08:51 by Guest
ASM10 / Email
0
Reviewed by Alemba Product Manager
5
Vote
Customer Survey - Closed vs Open-Resolved
We would like the option to survey only calls that are Closed (not Open-Resolved). Surveying Open-Resolved calls introduces an issue of surveying calls that are not yet tested and verified with the user resulting in negative survey results and com...
Created 11 Dec 15:39 by Tracy Stiefvater
vFire v9 / Customer Survey
0
Reviewed by Alemba Product Manager
3
Vote
Access to the queue for outgoing mails
In the event of an email delay, for example, this would allow the queue to be viewed. Currently it is possible for incoming mails but not for outgoing mails.
Created 07 Apr 06:22 by Laurent
ASM10 / Email
0
Reviewed by Alemba Product Manager
3
Vote
Allow BCC emails to not need a To: recipient
We try to send by default a mail to a group only as BBC, but the system is not allowing that. Basically we need to send out an e-mail to multiple users but those users are not allowed to see the bulk mail addresses.
Created 06 Apr 09:44 by Guest
ASM10 / Core
1
Reviewed by Alemba Product Manager
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