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Log on behalf of tickets to show in portal
Show all tickets in widgets in the portal and searches where: a) The person logging in = user. Note: the user field is put on submission forms to enter the person who you are logging on behalf of or otherwise the standard behaviour is, the user fi...1 Reviewed by Alemba Product Manager
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Ability to update incident fields in Quick Solutions
When creating quick solutions it currently isn't possible to set values on some fields that appear on the incident form, for example service action. Due to the design of our implementation it would be beneficial that any fields that appear on the ...0 Reviewed by Alemba Product Manager
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Nano - Show email addresses for recipients
When emailing a user from within the call we would like the same fields displayed within the search results for the To, CC and BCC boxes (not just the name) as on the NANO screen itself when logging the call. Without this it makes it impossible to...
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Reviewed by Alemba Product Manager
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Removal of auto populated fields when you make a change to the name with in a ticket
When removing the name in a ticket the auto populated fields (Organisation, Location etc.) remain. In vFire v9 there was a drop down that allowed you to select Clear All so all fields are cleared. Because this functionality isn't in ASM a user has...0 Reviewed by Alemba Product Manager
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Bulk select items in a Multi Select field
It will make selecting multiple items in a Multi select field much easier as then we could search via a wildcard and then hold down ctrl and select each one we want to add instead of having to search over and over to select the items we need0 Reviewed by Alemba Product Manager
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Self-Service Portal Bulletin Board Configuration Options
It would be nice if we had some configuration possibilities for the Self-Service Portal Bulletin Board section: (1) I'd like to be able to change the background image. The current image may clash with my color theme. (2) From initial testing in 10...2 Reviewed by Alemba Product Manager
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Call auto close - smaller times
Hi vFire has a feature in IPK workflow to auto close calls but the shortest option is 1 Day. Can you add a drop down for hours...? 1 Day will breach 3 of our SLAs so we cant make use of this feature. Thanks Paul0 Reviewed by Alemba Product Manager
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Display a warning when deleting a KB that references another KB in the contents
This'd be useful when clearing down old/legacy KBs because if it references another KB in it's contents, then we can review the referenced KB and ensure all information is relevant across the board.0 Reviewed by Alemba Product Manager
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Comments field set as mandatory when marking knowledge articles as review required.
Currently users can mark KBs as Review Required but aren't forced to document why in the comments section. This will be extremely helpful for the reviewers of said KB to effectively make the changes and republish to the firm. -
Bulk Update Self Service Portal Field
Currently unable to update the 'self service portal' tick box for cmdb items in bulk. Can it be enabled to be included within cmdb import templates or the bulk change facility. Thanks, Peter.1 Reviewed by Alemba Product Manager