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Date format based on region
Date formats are currently based on a global setting meaning that implementation that are rolled out globally have formatting that is not commonly used in specific regions (e.g. DD-MM-YYY for europe and MM-DD-YYYY in america). The setting should b...0 Reviewed by Alemba Product Manager
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Limit Customer Survey based on IPK Status for Calls Customer Survey systems
Add functionality to Customer Survey systems created for Calls to allow them to limit based on IPK Status. This would be useful because it would allow IT Department's the ability to only survey on one and/or many IPK status of their choosing inste...1 Reviewed by Alemba Product Manager
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include the email header info in the ticket
When calls are created from a monitored mailbox we would like to have included the header information of the email. We often miss that there should be other people included in a response, because it’s not visible for us who was included initially....0 Reviewed by Alemba Product Manager
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Allow the MyOptions links on self service portal to be published and hidden via Subscriber Groups
This would be useful for our customers using the portal as we have a mixture of permanent staff, contract staff and varying levels of students so we would like to be able to make these links configurable based upon the Subscriber group they belong...0 Reviewed by Alemba Product Manager
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Alphabetical Shared Searches
We have a lot of shared searches. Currently they jumble into a random order which isn't alphabetical and looks messy. I have been told that there isn't an option to make this list alphabetical, therefore I am suggesting that this becomes an option...1 Reviewed by Alemba Product Manager
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Enhancement to better manage officers and groups needed
Enhancement to better manage officers and groups needed Possibly having a tab on the Group Admin screen where the officers can be added or removed directly to the group by the administrator May need to have group administrators who can do this.2 Awaiting Release Assignment
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add last action as a column
add column that allows you to see the last action on a ticket when searching calls0 Reviewed by Alemba Product Manager
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Approve Tasks via API
We need to be able to approve/deny tasks via API for external applications we have built in-house.1
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Allow Updates and New Call Logging via Email to be independent of each other
A number of customers want to use email to update calls/request/approval for ease for their users but want to encourage use of the self service for logging as the service catalogue provides them greater control over directing the call or request a...0 Reviewed by Alemba Product Manager
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csv connector for links
create a new csv connector that can be used to create links between two entities. this already exists as a customised version of the csv connector and is basically a modified icnf file0 Reviewed by Alemba Product Manager