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From a call screen when viewing the history tab (not from the expanded full history view), it would be nice to be able to minimize notes/histories to make scrolling the history more functional/streamline in this area
Current histories typically include dozens of notes, updates, emails, scrolling through it you can't normally see more than one action. If you could minimize history events on the main incident/call page you could leave open the ones you want with...2 Reviewed by Alemba Product Manager
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Remove the form count from Service Catalog forms
We would like to remove the following text from forms accessed via the Service Catalog: Form(s) For: [Form Name] * 1 form(s) to be completed before you can submit your order. This text is unnecessary for our forms and confuses our customers.2
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Knowledge Export / Print Multiple Articles (.pdf)
A project has recently requested my assistance by providing an extract of all knowledge relating to particular applications, which I attempted to provide. While the tool allows me to look up what articles we have (by way of Knowledge Admin searchi...2 Reviewed by Alemba Product Manager
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Bulletin Board - Default expiry date (Modify / Set)
When creating a Bulletin, the default expiry date populates as 1 month. While this isn't a signficant issue, it'd be great if we had the ability to set a default time that gets added (if any), as we don't generally have bulletins up for that long.... -
ability to confirm or challenge assigned kit on the Review my Kit page
Please can I log a feature request. It would be useful if the customer could confirm or challenge the kit that is shown as assigned to them on the Review my Kit page Is there a facility to do this that is possible to explore out of the box or a po...0 Awaiting Release Assignment
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Filter Officers and groups when forwarding a call.
Enhancement to have the ability to filter the officers and groups when forwarding a call, task or request based on the status selected. ie if the status is assigned to Support, only show Support groups and officers. 1. Need to add new Admin page...0 Reviewed by Alemba Product Manager
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Ability to send alerts to Nano Analysts from a Bulletin Board
As more clients move to using Nano as our light touch interface, it would be useful to enhance the existing capability around sending internal alerts to both Core and Nano analysts.0 Reviewed by Alemba Product Manager
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Share saved searches to users outside your IPK or Workflow groups
Currently you can only select to share saved searches to those in the same IPK or workflow group as you. As admin of the system I have saved searches which I would like to roll out to all users. Currently I have to add myself to their group before...0 Reviewed by Alemba Product Manager
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request schedule : Add weekday as an option
You can set a request to be scheduled weekly but there is no option for it to be schduled weekday. I will have to create a request for Monday, Tuesday, Wednesday, Thursday and Friday then set these up as a weekly task for a monday, tuesday etc. Th...0 Reviewed by Alemba Product Manager
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Can we get tool tips setup for the 'Indicator' icons on the 'My Incident' Widget in the Portal homepage?
Can we get tool tips setup for the 'Indicator' icons on the 'My Incident' Widget in the Portal homepage? Currently, there is no way for the customers to identify what these indicators mean except to check the online help page.0 Reviewed by Alemba Product Manager