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See owned CIs for the person record
Was the person record I would find it useful to be able to see all the linked (owned) CIs for that customer1 Reviewed by Alemba Product Manager
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Method to copy or cascade stakeholders on CMDB items.
IT would be great to be able to copy/paste stakeholder lists between CI's and bulk update stakeholders when they change. We have all CI's linked up to the Services they are part of, and the Service CI has all the relevant stakeholder information. ...1 Reviewed by Alemba Product Manager
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Add "user" as an option in the dropdown to filter the search for a CI in a call ticket
Many customers have this as a customization. When logging a ticket, they want to easily add a CI that belongs to a customer without having to do a full CI search.2 Reviewed by Alemba Product Manager
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Open Config Item via Search Box on Toolbar
On the vFire Officer toolbar, there's the ability to quickly open a call, request, task, knowledge or service order simply by entering the reference number. It would be very userful to open Config Items in the same way using this quick search box.0 Reviewed by Alemba Product Manager
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Approve and Reject buttons in User Approval emails should automatically Approve or Reject task
Currently using the 'Approve' or 'Reject' button at the bottom of a User Approval email just opens an email draft with the word 'Approved' or 'Rejected' in the subject line, meaning it still needs to be processed by first level support. The 'Open ...1 Reviewed by Alemba Product Manager
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Create call from template in Core
Allow officers to log/create new calls from templates in Core. This would be extremely useful for our IT staff at the Service Desk and Operation Centers, where like calls are frequently created. Having the ability to create from template would sav...0 Reviewed by Alemba Product Manager
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Change Calendar to show all up coming and past changes
When an issue comes in, the first thing people should ask themselves is "What has changed". With a change Calendar you can see what has been changed in the past and what is coming up. It allows everyone to be on the same page and gives visibility...0 Awaiting Release Assignment
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Rules - Which Fields Applied to
When creating rules and applying it to fields it would be nice to know where in the form these rules are applied to. So if we have to go back and amend the form later we are not removing a rule that is currently in use or amending a rule that is a...0 Reviewed by Alemba Product Manager
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Editing Portal Review Screen
Hi All, Currently the Task area in the Portal Review screen can be edited by making it 'hidden', however this will hide the task area in the Portal Review screen altogether and not just some fields only. If the system could allow for just some of ...0 Awaiting Release Assignment
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CSV Connector to be made available for calls
It would be good to have a CSV connector made available to be able to import from a spreadsheet and to create multiple calls with the appropriate boxes completed.0 Reviewed by Alemba Product Manager