Add "user" as an option in the dropdown to filter the search for a CI in a call ticket

Many customers have this as a customization. When logging a ticket, they want to easily add a CI that belongs to a customer without having to do a full CI search.

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  • Mar 13 2017
  • Reviewed by Alemba Product Manager
vFire v9 / CMDB
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    Dave Ball (Alemba) commented
    May 15, 2017 14:36

    Hi Patty

    Do you mean the User allocated to the Call? If So QD Fields can select "User"

    User Search QD.jpg
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  • Mick Smith commented
    March 17, 2017 11:52

    We have always had this in our system and it's not a customisation. We're currently on 9.5.2 but it's been available for years.

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