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Add ability to watch tasks and requests
managers are as keen to monitor progress against tasks and requests as they are calls.0 Awaiting Release Assignment
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Ability to set the date field to only allow selection of current or future dates
On the Service Request submission screen, it would be great if we could have the ability to set the date field to only accept current and future dates when filled in by the end user on the Self Service Portal.0 Reviewed by Alemba Product Manager
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Ability to set custom colour for the top bar and menus for different environments like in previous versions
Since the new menu was introduced in ASM 10.5.x you can't change the menus to a custom colour instead only light and dark mode. RDASH want the ability to change it so that you can identify the different test/prod/dev environments like you could be...0 Reviewed by Alemba Product Manager
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Calls: Allow suspension of parent to apply to linked children
It would be useful when dealing with a parent and child linked set of calls that the suspension of the parent should have an option to also suspend the child calls so that the linking means that you don't have to deal with all calls individually0 Reviewed by Alemba Product Manager
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Block editing of Active Directory Polled Person Records
Enable analysts to edit all person records except for those polled from Active Directory. Editing these records causes issues with the poll the next day.0 Reviewed by Alemba Product Manager
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Customisable screen refresh time for task/call lists by user
Some users are having trouble working through lists. They complete a call or task from a list and the screen refreshes and they lose their place. Would it be possible to allow them to suspend updates for a period of time allowing them to go onto t...0 Reviewed by Alemba Product Manager
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Ability to amend the screen displayed after a Call is logged from the Self Service Portal in Designer
Currently you can amend the Call Submission screen and the Review screen, but not the LiteCallDetailsOut.htm which is displayed immediately after the call is logged.0 Reviewed by Alemba Product Manager
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Call Auto close setting: overwrite only certain fields
When configuring the Call Auto Close rule there is the flag that, if unchecked, overwrites existing fields; the new functionality provides the the possibility to decide which field to overwrite; e.g. I want to overwrite the Call Status but not the...0 Reviewed by Alemba Product Manager
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Consistent approach to adding CIs within ASM
There is an inconsistency in how CIs are added to records. As examples: When linking CIs to a request or calls, you need to type the CI text into the "Linked CIs" field and then select an entry. But only one (i.e., not multiples). When linking CIs...0 Reviewed by Alemba Product Manager
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Knowledge Base View
Can we have an option to view ALL knowledge articles in the search area. It's not always easy to know what key words to search for, so to be able to manually look through the articles would be an advantage.0 Reviewed by Alemba Product Manager