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Each individual task in a workflow should be customizable as to which fields are displayed.
Currently when you create a task screen you have to use the same fields on each screen for that task screen set. It would be nice to be able to create a custom task screen for each task used in a workflow. As we send task to different workflow gro...1 Reviewed by Alemba Product Manager
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Extend the CMDB Item Security By Type feature to others such as CMDB Item Security By External Supplier
Extend the CMDB Item Security By Type feature to other features such as CMDB Item Security By External Supplier allowing certain users to only see CIs related to that supplier. There might be assets that only certain users should be able to view/...0 Reviewed by Alemba Product Manager
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Option to hide menu/branding from Deep Linking items in the SSP
Linking directly to a KB article usually means the reader is interested in the content of a particular KB article. Without context (e.g. if accessed from an unrelated page or portal) a lot of confusing information is exposed via the menu on the le...2 Awaiting Release Assignment
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Trigger to send email to customer on 'FCB Close'
I have been asked by one of our stakeholders if there was a way to automatically send an 'update' email to a customer when the FCB button has been clicked.I had thought this may be possible using the rules builder in IPK Workflow Rules, but althou...0 Reviewed by Alemba Product Manager
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Automatic sorting function for lists in Administration
Currently when adding a new task phase or action typoe you have to manually move the entries around to amke them show alphabetically. This would be a lot easier if you could sort by name automatically!0 Reviewed by Alemba Product Manager
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30s delay task option
The lowest delay task time limit is 1 minute. In the context of only requesting a brief delay, 30s is desired *NGC0 Reviewed by Alemba Product Manager
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Designer: Search to see what screens any DD list is used in
Before modifying or deleting a DD, it is helpful to know where it is utilized throughout the system -
Allow Portal Customers to Print and/or Export-to-MSExcel their list of Requests
Our customers would like to print out their Portal Requests -- without having to use the Browser File -> Print. There is currently no Print icon in the Portal. Even better is if they could export the list to MSExcel, such that they could use th...0 Reviewed by Alemba Product Manager
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Multiple Configuration Items when logging a single call.
We have instances where we have multiple devices experiencing the same issue, and we then have to log multiple calls.E.g 10 tills have broken cash drawers.Maybe add the ability to select more than one Configuration Item to one call.Could also mayb...1 Reviewed by Alemba Product Manager
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Proactive Analysis Grouping of Fields
When setting up a proactive analysis rule you have the option to select grouping. This means that all of the calls will have the same value for the grouped field. E.G. if you group by CI, all of the child calls of the created newly problem record ...0 Reviewed by Alemba Product Manager