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Major Incident - Add Me - be able to click again
We see that sometimes a Major Incident is ongoing and we think it is solved, we don't want to close the Major Incident directly because we see that some times a incidents repeats it self after 1 our 2 days, It would be nice if a user could click o...0 Reviewed by Alemba Product Manager
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Incoming mailbox CC'ed - do not create/update the ticket
If the service desk mailbox is CC'ed rather than in the 'To' recipient on the incoming email, we should have the ability to not create/update/reopen a call. I.e. Only action emails to ITService mailbox (incoming mailbox) that are directly addresse...0 Reviewed by Alemba Product Manager
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Add Activate Delegation checkbox to Manage CMDB task
There have been a number of requests around extending the Delegation functionality to inclue Start & End/Expiry Dates, as well as some method to trigger it outside of the Delegation Setup page. These could be addressed by adding the Activate D...0 Reviewed by Alemba Product Manager
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Quick Launch passing parameters correctly
Parameters (e.g. customer ID from a call) passed to a webpage in a Quick Launch are enclosed in double-quotes. These double-coutes (") makes it impossible to pass valid parameters to certain web applications expecting just the value of the paramet...0 Reviewed by Alemba Product Manager
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Additional Incoming Email Functions
[Reassign#2307690] Can we add this as an option so that the call can be automatically be transferred to a Specified group for when a call has been incorrectly assigned. I understand that it can't be set to send to any group, else it can be used to...0 Reviewed by Alemba Product Manager
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Field required before request/task completed, but not until
It would be helpful to be able to mark a field as required before the request/task could be completed, but not until. The "required" aspect would only be triggered when the complete button is clicked. This would allow for fields to be updated over...1
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Being able to create a call, a request, or a task busing a rules-based generation engine
Allows an IT or Facilities Team to manage schedule work effectively, and could facilitate a "call back" feature so that if your customer isn't available until a certain point then the Officer/Analyst can create a reminder task on the fly that is s...1 Reviewed by Alemba Product Manager
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Default Target of HyperLink Creation
When you create a new HyperLink in a field the default Target is automatically selected with "ServiceManager". In the most cases you want to open the page in a own "New Window" outside of Service Manager. It would be good to have the default value...0 Reviewed by Alemba Product Manager
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Add the option for any into the from task (parent task) section of the rule builder for a conditional branch
It would be good to have the option to select an option called any for the from task (parent task) section when creating a new rule for a conditional branch. This would mean that any input to the conditional branch will then route the workflow the...0 Reviewed by Alemba Product Manager
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My Options menu doesn't allow you to create a link directly to a specific Portal Display Category unless the items in the PDC are all promoted
It would be handy to be able to add a menu option to the My Options menu that allows you to display a specific portal display category. This works, but will only display the items in that category that have been promoted. If the item has not been ...